Grrr...but not the end of the world I guess

[moto749]

Ok so I just got a 50D and right out of the box I had 2 dead pixels on the vga and Im guessing a dead pixel on the sensor. There was a green dot in the same place in every photo. So I had to send in my brand new toy to Canon.

I do have to say that Canon's customer service is great. I was very upset at the fact that I had to send a new camera in to service. Everyone I talked to was very courteous and sympathetic. I expressed my annoyance at the fact that I had to pay $50 to send it to them so they are sending an eyepiece extender for free. Kudos to Canon!

[candleman]

hmm.. sux to have to be without your toy so soon!

Originally Posted by moto749

I expressed my annoyance at the fact that I had to pay $50 to send it to them so they are sending an eyepiece extender for free. Kudos to Canon!

did you paid $50 to Canon or $50 to the shipping company? what do you mean.
either way. thats allot to spend on shipping..

OR.. they just sold you an eyepiece

[moto749]

Originally Posted by candleman

hmm.. sux to have to be without your toy so soon!


did you paid $50 to Canon or $50 to the shipping company? what do you mean.
either way. thats allot to spend on shipping..

OR.. they just sold you an eyepiece

$50 to shipping company (had to be insured) .The warranty states that they are not responsible for shipping to them so yeah I pretty much did buy an overpriced eyepiece from them lol

[candleman]

Originally Posted by moto749

(had to be insured)

ahhh i see. well thats very nice of Canon. i hope you get your baby back soon