What’s Your Preference?

imrealymad · #1 (**permalink**) 04-04-2009, 05:41 AM

Got a question about Adorama's customer service.
I ordered a used lens from them and they sent me the wrong one.
I emailed them as soon as I got my package.
So on to my question.
Are they pretty good about fixing goof ups like this?

Anyway thanks for your time.

inkista · #2 (**permalink**) 04-04-2009, 08:20 AM

I didn't have any problem returning the right used lens they sent me.

Five minutes on the phone with the used department, and everything was settled.

windrider86 · #3 (**permalink**) 04-04-2009, 01:12 PM

I have never had a probelem with them at all. Never got the wrong order, never had to send anything back.

dcclark · #4 (**permalink**) 04-04-2009, 02:45 PM

I have had some bizarre problems with their printing department (AdoramaPix). I just finally finished a 2 MONTH run-around in which my photos were misprinted. The replacements were supposedly printed and shipped three separate times -- none of them arrived. However, eventually a manager took note, and the whole thing was solved only 3 days later -- so in that sense, it finally worked out.

Other than that one ordeal, I have been very happy with them, both for prints and equipment. But now I'm a little more wary.

imrealymad · #5 (**permalink**) 04-04-2009, 04:34 PM

Quote:

Originally Posted by inkista

I didn't have any problem returning the right used lens they sent me.

Five minutes on the phone with the used department, and everything was settled.

Thanks thats good to hear.

Laurence · #6 (**permalink**) 04-04-2009, 09:40 PM

I have used them many times and never had a problem. I am sure you will be pleased with the service.

RustySterling · #7 (**permalink**) 04-04-2009, 10:25 PM

I've never had a problem with anything I've gotten from Adorama until now. Got a flash that was broken when I opened the box. So i guess I'll find out how good their return policy is. But, frankly, I don't think it will be a problem at all. I've heard lots of good things about their customer service. So I'm not really worried. Just waiting until I can get in touch with them to get an RMA.

vandergus · #8 (**permalink**) 04-04-2009, 10:30 PM

I've been able to return things there without a problem. I had a used lens that was defective on delivery. They tried to repair it but weren't able to so I got a refund.

By the way, did you choose you're forum name just for this thread?

imrealymad · #9 (**permalink**) 04-05-2009, 12:27 AM

Quote:

Originally Posted by vandergus

I've been able to return things there without a problem. I had a used lens that was defective on delivery. They tried to repair it but weren't able to so I got a refund.

By the way, did you choose you're forum name just for this thread?

lol no my forum name is am old username I came up with for an online game in the mid 90's. Every user name I tried was already used so I typed in imrealymad and it took it.
It has just kinda stuck with me.
Heck I aint even mad about this. Mistakes happen. Oh and I registered for the forum 10 days before this even happened.

vandergus · #10 (**permalink**) 04-05-2009, 12:36 PM

Quote:

lol no my forum name is am old username I came up with for an online game in the mid 90's. Every user name I tried was already used so I typed in imrealymad and it took it.
It has just kinda stuck with me.
Heck I aint even mad about this. Mistakes happen. Oh and I registered for the forum 10 days before this even happened.

Very well. Just a funny coincidence then

. Welcome to DPS.