I swear I hate dealing people sometimes

[Jim Poor]

After two emails each day since she ordered, and after I explained (again) delivery time lines, one more email today finally reached the tipping point.

Caution, I don't recommend this if you can't do without a customer or two, but sometimes, you just have to fire one.

I sent:

It's quite simple, it boils down to a few things.

1. Wait your turn. There were orders ahead of you, and you didn't pay for any expedited delivery or processing.
2. The more time I have to spend answering emails from folks who don't understand "wait your turn" the longer it will take.
3. Delivery is up to 4-6 weeks after processing unless there is a rush fee paid. Even then it's up to 14 working days at one level and 5 at the next.
4. A grand total of SEVEN working days have passed since you ordered - seriously, show some patience.
5. In the past month alone, I've had over 300 orders, I don't, and I WON'T waste my time and delay everyone else for one person who doesn't get "wait your turn."

[Liz Caldwell]

ouch... you told her.

[kcoppock]

Doesn't it feel GREAT to send those types of emails? It's not like you were rude about it, either, but I imagine she won't see it the same way I do.

More power to ya!

[Jim Poor]

Originally Posted by kcoppock

Doesn't it feel GREAT to send those types of emails? It's not like you were rude about it, either, but I imagine she won't see it the same way I do.

More power to ya!

No, it doesn't really feel all that great, but sometimes there is a point where there is nothing to do but push back.

[Hill Country Hack]

If she is waiting for shots you took for her, then she has no choice but to wait her turn. If you are processing internet orders, return her money and then wash your hands.

[kcoppock]

Originally Posted by Jim Poor

No, it doesn't really feel all that great, but sometimes there is a point where there is nothing to do but push back.

Fair enough, I can understand that viewpoint. Personally, I just feel like if they won't listen to you after so long, sometimes only strongly-worded (not rude, just blunt) correspondence can get the point across.

[Krusty79]

Boy, what a PITA. Some customers are just not worth the time and effort. Just be glad you weren't the one to shoot her wedding!

[BuddhaPi]

we all have these clients...some worse than others, some you can never make happy...I just fired one last week for exactly the opposite, the job was contracted to be completed in 2 weeks, it has now been 10 months! Emails and phone calls that I can no longer keep track of...finally I threw in the towel, told them to find someone else and I was keeping the deposit...

[dvtldav]

Originally Posted by Krusty79

Boy, what a PITA.

JIm or the customer?

[Jim Poor]

Originally Posted by dvtldav

JIm or the customer?

BOTH!


I don't fire many, but I didn't go into business for myself to put up with crap like when I worked for someone else.