Incredibly frustrated, please help

[lunathea]

So I sent Mpix customer support an email basically saying that I was a moron and asking how much the AdobeRGB to sRGB color shift would make a difference. Instead of trying to gloss over it the guy that responded to me (Barry) said to convert my photos and he'll send me all new prints for free to see if it matches. Granted it was only 7 prints ranging from 4x6 to 10x10 but I still thought that was pretty awesome.

So I reclibrated my monitor again without tweaking anything afterwards. Reedited a select three of the seven that had the biggest color difference and uploaded them correctly. Sent him an email saying they were in my cart and he ordered them around a minute later with next day shipping included!!! True customer support is hard to find in my opinion and I was extremely shocked and pleased.

I'm keeping my fingers crossed that when I get the photos I can rejoice at how beautifully they match my calibration and open a bottle of wine in celebration!!!! If not, someone may be recieving a free monitor and calibrator, and I will have harddrives filled with pictures to never be printed. Lol I'm nervous.

[ArmySoldier777]

That was extremely cool of them. I love seeing businesses that go the extra mile to make their customers happy by doing something that they have no obligation to do. Look forward to seeing what you get

Oh yeah, and if they don't turn out the way you want. My birthday's coming up and I can use a free calibrator I'm just kidding lol, but I wish you luck.


David

[sk66]

If he said to resend them in sRGB and he'd reprint for free, that was 99% probability the issue. And very nice of them.
Dont anticipate 100% accuracy, but I expect you will be happy...

[lunathea]

Update!!! They came in today already and the accuracy (as long as I view them in the same conditions I calibrated in) are almost spot on. I'm so freakin happy lol, thank you everyone for the help. Steve I feel like I should bake you some cookies or something I never would have thought to recheck the color space.

[sk66]

You're welcome!

[lunathea]

Kind of off the topic but when you watch movie trailers on your calibrated monitor, do they have a tendency to be a bit too dark? I just watched the Paranormal Activity 3 trailer and I know there's a part in it that shows a shadow in a door way but I wouldn't be able to make it out if I didn't know it was there.

[sk66]

Don't watch trailers on my computer...
Maybe you need to calibrate "another profile" for watching movies.

[Partsrept]

Originally Posted by lunathea

So I sent Mpix customer support an email basically saying that I was a moron and asking how much the AdobeRGB to sRGB color shift would make a difference. Instead of trying to gloss over it the guy that responded to me (Barry) said to convert my photos and he'll send me all new prints for free to see if it matches. Granted it was only 7 prints ranging from 4x6 to 10x10 but I still thought that was pretty awesome.

So I reclibrated my monitor again without tweaking anything afterwards. Reedited a select three of the seven that had the biggest color difference and uploaded them correctly. Sent him an email saying they were in my cart and he ordered them around a minute later with next day shipping included!!! True customer support is hard to find in my opinion and I was extremely shocked and pleased.

I'm keeping my fingers crossed that when I get the photos I can rejoice at how beautifully they match my calibration and open a bottle of wine in celebration!!!! If not, someone may be recieving a free monitor and calibrator, and I will have harddrives filled with pictures to never be printed. Lol I'm nervous.

Can you summarize please ?
In what profile in Photoshop are you working ? Please give exact name. What profile JPG do you send to Mpix ?
Also in camera in what profile do you shoot: sRGB or Adobe RGB ?

[velvet4269]

Originally Posted by lunathea

OMFG. So, I must not have actually saved the converted files because looking at them they are all in Adobe RGB still. I was converting them to sRGB and my computer went a bit wonky on me, so none of them saved apparently and I sent them the Adobe versions. I didn't even think to look at that. I still think the calibrator was a tad off due to the fact that I was missing some greenish color cast on white skin that others could see. So I'm going to recalibrate, not mess with it and send off a few more photos saved in the CORRECT color space and see what happens.

God I feel like a moron.

Random question also, why is there a split second color shit when converting to sRGB is there a split second color shift and then it goes back to looking like normall. It's my working profile (I hope this is right lol, watch another thing I've been doing wrong all along), as I did some research and generally consensus seemed to be it was the best option.

I cannot believe this whole fricken time, it was probably my stupid mistake that caused it all, I hope that's the case. Thanks for taking off my blinders Steve.

I wonder how many of you noticed the typo

Also, I've been following this thread with some interest, as I've also had issue with prints coming back darker from Mpix, but not from anywhere else; My laptop monitor is calibrated, and I apparently do a decent job of determining the difference in colour hues with my naked eye anyway (wish I could find the link - it's one where there's a bar of coloured blocks, and you have to put them in order from lightest to darkest). I have a lot of things to check out when I get home.

[velvet4269]

Also - something I've done in the past is FORGET to uncheck the little box for colour correction when I submit the photo to Mpix for printing. *facepalm* I kinda figured that was the problem with one set of prints I'd ordered. That said, the reproduction in their photobook (Christmas present a couple years ago) was *spot on* with what I had on my monitor.