Help !!!

[snapdragon]

Hi all it has been a while since I posted . I sure need help.... this is my delem .....
I just got a new Mac ...... and the person who was to support me until I got the hang of it is on vacation . mean while I have an Art Gallery show to get ready for and this computer appears to not have been blessed with a file converter ....... or I can't find it. I shoot in RAW and convert to Tiff in Elements 8 and try to do a save a copy as jpeg ( for printing ) but the file comes up as jpg and no one can open it ,including my printers ........ What to do ???? is there an easy fix that one of you computer people know ???? I suck at computers

[i speak in math]

add an e to the name?

[OsmosisStudios]

You're saying the files are coming up as *.jpg and not *.jpeg and so your nobody can open it?

[Jim Bryant]

You might be able to find a file convertor online try google. use Canon RAW file convertor or
Nikon RAW file convertor in the search...or for whatever camera manufacture you use.

[sk66]

it's not the extension (.jpg)..

I'm guessing it's an issue with Elements.
Try opening the Tiff in preview (it's the default action for images, double clicking the tiff should work) then do a "save as" and convert to jpeg. If this works It's almost the encoding Elements is doing.

[snapdragon]

Originally Posted by i speak in math

add an e to the name?

can it be that easy ??? I will try it , thanks ..........

[snapdragon]

Originally Posted by OsmosisStudios

You're saying the files are coming up as *.jpg and not *.jpeg and so your nobody can open it?

Yes that is what it seems to be ......i try to save as Jpeg but it always shows up as jpg ..what ever that is ...and no one seems to be able to open them ....... any suggestions ??

[i speak in math]

jpeg and jpg are the same thing. MS-DOS used to use 3 bit extensions for their file names, like jpg, doc, exe and stuff. They now accept 4 as well, like .blob or whatever you want to call your own filetype. So, jpg and jpeg are both acceptable. Windows uses the file extension, like exe, to determine what a file should open with and look like. Mac's use the information embedded in the file, rather than their name, to determine how to "process" and display a file.

I expect that you have some sort of file corruption going on if no one, including you can open the file. Make sure you have it in 8 bit, and are saving as jpg/jpeg and not doing some other strange method for saving the file. Try moving the file onto a windows machine and see if it works. Try moving the RAW file to another machine and resave it.

[snapdragon]

Originally Posted by Jim Bryant

You might be able to find a file convertor online try google. use Canon RAW file convertor or
Nikon RAW file convertor in the search...or for whatever camera manufacture you use.

Thanks Jim I do have the cannon soft ware on my mac ( every thing that came with my cannon 5D mark ll but it does not work well..... keeps shutting down.I wonder ?? Am I missing a driver .......... Do macs even have drivers ?? I don't know ,I am not a computer wiz so I could be missing a lot of stuff and as I beat my head against the wall I know even less O boy!!!

[snapdragon]

Originally Posted by i speak in math

jpeg and jpg are the same thing. MS-DOS used to use 3 bit extensions for their file names, like jpg, doc, exe and stuff. They now accept 4 as well, like .blob or whatever you want to call your own filetype. So, jpg and jpeg are both acceptable. Windows uses the file extension, like exe, to determine what a file should open with and look like. Mac's use the information embedded in the file, rather than their name, to determine how to "process" and display a file.

I expect that you have some sort of file corruption going on if no one, including you can open the file. Make sure you have it in 8 bit, and are saving as jpg/jpeg and not doing some other strange method for saving the file. Try moving the file onto a windows machine and see if it works. Try moving the RAW file to another machine and resave it.

Are they ?? well that is a good thing ....... Corruption going on .......oh man I think so....on this computer with the new Elements 8 I do have to change every raw file to 8 bit before I can save it ..... I still have my old computer an Acer ( limping poor old thing ) and I keep useing my flash drive to take files from one computer to the other but any work that I do on the new mac and save as jpeg after changing to 8bit can not be opened on my pc , Elements 8 has no problem with it but photo shop on my pc can not open it There must be some thing I am doing wrong, oh thanks for trying to help ......I am hopeless when it comes to this stuff .......