Any IT people in the house??

[AshNZ]

So, I finally get accepted to a stock agency on the 3rd try today morning and that cheered my up. By afternoon, I chose my first pictures to upload to the site but when I tried to upload them, "time remaining" went from 2 minutes to 20 minutes to 20 hours. Basically, I could not upload anything and I started getting absolutely abysmal upload speeds. I ran a speed test and upload speed came as .03 Mbps!! I tried uploading to flickr, it didn't work. I can't add attachments to my gmail either. Download speed is absolutely fine.

Here's what I've tried so far without any luck:

- 3 different browsers - chrome, firefox and IE - no difference.
- Anti-virus and Adware came up clean.
- I disabled firewall, that didn't help.
- "safe mode"
- "clean reboot"
- I bypassed my router and connected straight to modem but still no difference.
- I reset my router plenty of times, that didn't help.
- I tried restore on my computer and that didn't work either.


Tomorrow I will have to ring my ISP support - I've been avoiding them cos their customer service is horrible. I'm on Windows 7 and I haven't had this problem before today.

Any ideas?? I really don't want to have to ring my ISP and be on hold for 30 minutes!

[OsmosisStudios]

You gotta remember one very simple thing: Uploading images depends on both YOUR connection and the SERVER's connection. If you're going strong (as your speed tests indicate), but the server you're uploading to has, and pardon the expression, crapped the bed, then you're not gonna get good upload speeds.

How many images were you uploading at a time?

[Swisstony10]

Are you on one of those service packages where the ISP says "Yeah yeah, it's cool, download and uploads are unlimited, but subject to a fair use policy" and then when you try to deal with a reasonably large amount of data they decide that you've breached what they laughingly refer to as "fair use" and start choking your upload rates?

Also, if bypassing your router and going straight to the modem doesn't help, then resetting the router isn't going to help either. Have you tried completely ditching your connection and starting again? Also, .03M for an upload speed is pretty shocking. I just ran a speed-test on the connection I'm using, which isn't a particularly speedy one (and I'm in the UK, where lots of us have pretty sucky net connection speeds) I'm getting .35M for uploads.

[digirebelva]

Try uploading somewhere else...that will help determine if its the site or not, or its on your end...ping the site and see what the results are
IF you have a flickr site upload the same image there..
You can try this as well
I assume you are running windws here
go to run type in "cmd", hit return, now in the black box type in "ping (and the name of the upload site) if the site is functioning properly it should return the pings in very short order like milliseconds..

[Swisstony10]

Originally Posted by AshNZ

Basically, I could not upload anything and I started getting absolutely abysmal upload speeds. I ran a speed test and upload speed came as .03 Mbps!! I tried uploading to flickr, it didn't work. I can't add attachments to my gmail either. Download speed is absolutely fine.

Here's what I've tried so far without any luck:

- 3 different browsers - chrome, firefox and IE - no difference.
- Anti-virus and Adware came up clean.
- I disabled firewall, that didn't help.
- "safe mode"
- "clean reboot"
- I bypassed my router and connected straight to modem but still no difference.
- I reset my router plenty of times, that didn't help.
- I tried restore on my computer and that didn't work either.

You've eliminated the problem being browser-related, you've eliminated the router, and you've eliminated the site itself. Short of your upload speed being choked by your modem itself (have you tried switching that off for a couple of minutes and then firing it back up again?), it looks to me as if the only thing left that's choking your upload speed is your ISP...

[Henry Wilt]

Do you know where the server your trying to upload to is? If so, use speedtest.net and test the connection speed to one of their hosted sites in the same region as the server you're trying to upload to. I have often experienced very slow speed connections to servers that are situated in other parts of the world due to heavy traffic.

[AshNZ]

Originally Posted by Swisstony10

Are you on one of those service packages where the ISP says "Yeah yeah, it's cool, download and uploads are unlimited, but subject to a fair use policy" and then when you try to deal with a reasonably large amount of data they decide that you've breached what they laughingly refer to as "fair use" and start choking your upload rates?

Also, if bypassing your router and going straight to the modem doesn't help, then resetting the router isn't going to help either. Have you tried completely ditching your connection and starting again? Also, .03M for an upload speed is pretty shocking. I just ran a speed-test on the connection I'm using, which isn't a particularly speedy one (and I'm in the UK, where lots of us have pretty sucky net connection speeds) I'm getting .35M for uploads.

I'm not on an unlimited plan, I'm on a 20GB monthly plan, so there is no reason for them to throttle. Yeah I tried resetting the router that didn't help. How I would love .35M right now!! Into the second day today and it's still not working. I think I'm gonna have to call them.

Originally Posted by OsmosisStudios

You gotta remember one very simple thing: Uploading images depends on both YOUR connection and the SERVER's connection. If you're going strong (as your speed tests indicate), but the server you're uploading to has, and pardon the expression, crapped the bed, then you're not gonna get good upload speeds.

How many images were you uploading at a time?

Originally I started with 4-5 images but when I had problem I came back to one 8mb image.

Originally Posted by digirebelva

Try uploading somewhere else...that will help determine if its the site or not, or its on your end...ping the site and see what the results are
IF you have a flickr site upload the same image there..
You can try this as well
I assume you are running windws here
go to run type in "cmd", hit return, now in the black box type in "ping (and the name of the upload site) if the site is functioning properly it should return the pings in very short order like milliseconds..

I did ping flickr, got 600ms average.

Originally Posted by Swisstony10

You've eliminated the problem being browser-related, you've eliminated the router, and you've eliminated the site itself. Short of your upload speed being choked by your modem itself (have you tried switching that off for a couple of minutes and then firing it back up again?), it looks to me as if the only thing left that's choking your upload speed is your ISP...

Yes, I've tried shutting my router, modem and PC for half an hour and that didn't work. Seems like it's the ISP. I'm gonna have to ring them today

[AshNZ]

Originally Posted by Henry Wilt

Do you know where the server your trying to upload to is? If so, use speedtest.net and test the connection speed to one of their hosted sites in the same region as the server you're trying to upload to. I have often experienced very slow speed connections to servers that are situated in other parts of the world due to heavy traffic.

I don't know where the servers are located, but I've never had a problem before yesterday so don't know why it would be a problem now.

Only thing left for me to try is use my 8 year old XP machine and see if it works there.

[Henry Wilt]

I don't think it is your machine, it definitely sounds more like ISP or routing problems. The fact you have not experienced problems before doesn't rule out traffic problems. Try using speedtest.net on different servers in different regions and see if any are particularly slow. That will pretty much tell you if it is a traffic problem.

[AshNZ]

Just tried two different servers on speedtest.net, upload speed was .06M on both servers. This is an improvement from yesterday's .03M but still not good enough I'm afraid. The other machine is also giving same results. Time to make that dreaded phone call I guess!