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Build your release into the contract.
__________________
Lori Putman flickr ~No one can drive us crazy unless we give them the keys ~~Life isn't about waiting for the storm to pass, it's about learning to dance in the rain! 7D | 300L f/4 IS | 135L | 35L | 100/2.0 | 50/1.4 430 EX, 580 EX II Speedlites |
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Minors?! What does that have anything to do with it? Were they naked? |
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Well, as it turns out, the mom hates the pictures. Surprise surprise. She says no one looks good in the portraits. Ugh. None of them had brushed their hair, the kids were jumping out of their seats, dad did nothing but frown...and now she thinks I suck. So now my worst fears are confirmed. I think she is blaming me. I did offer to redo them but I can just tell this is one person who is not easy to please.
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Don't redo them for free though. If you really messed up you should. But if you can't get something good because the clients weren't cooperating, that's a whole different story.
__________________
Canon Rebel XT or Nikon Coolpix L3. Flickr | The Photo Blog | Radio | Blog If you're going to edit, please make your edit private. I don't want my stuff floating around in other people's photostreams.
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I agree, she should pay for another session if needed. If not, then chalk this one up to experience and keep on trucking. You know, along with us and many others, that you're a fantastic photographer.
__________________
Lori Putman flickr ~No one can drive us crazy unless we give them the keys ~~Life isn't about waiting for the storm to pass, it's about learning to dance in the rain! 7D | 300L f/4 IS | 135L | 35L | 100/2.0 | 50/1.4 430 EX, 580 EX II Speedlites |
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I agree with the others that you shouldn't redo sessions like this for free.
Someone once told me that If you offer a refund for something that you weren't at fault for, the client will think you were at fault because you gave the refund. I've found that to be true in most cases. (This comes from my experience working for vets, but I would think that it would apply to photography as well). |
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