Customer asking for all photos, what to answer??

[Jim Poor]

Simple:

"The others didn't turn out and have been culled from the rest."

[ChrisAdval]

Originally Posted by Eva_DownUnder

Hi, I have just recently done some graduation photos. It was a promotion as I am trying to build up my portfolio. The deal was that the girl receives a cd with edited photos ready to print. Now she is asking if she could get the copy of all the photos I have taken on that day and not only the edited ones
I don't want to give her all the photos and don't really know how to reply now. I would not like to upset her but to make her clear that the cd is all what she gets.
I hope you can help
xo Eva

Here's what I would do always with a client, have a consultation, take notes on what both (all parties) agree to, come up with a contract of specific items, services, costs, totals, final costs, etc.. if they agree to all of the information on the contract it's binding and they will be required to pay the final cost or a deposit to start the job and follow other necessary policies mentioned in the contract. If you don't do that it will cost you money or/and energy and time.

[Tixi]

This is really the problem with providing digital images at all.

To the comment regarding not wanting your name being attached to any edited images, my reply is that even low-res jpgs can be edited and posted around the internet. What does it matter whether it's a RAW file you provide or a JPG file to a client? If you are truly concerned about protecting artistic control and your reputation, providing digital images is not a good idea.

I agree - just state that the images no longer exist. And make sure that your contract states what your policy is (as clearly as possible) including how long purchased images are kept, how long unpurchased images are kept, etc.