How to deal with unreasonable clients?

[bookah4311]

When I look back at difficult clients, there were always warning signs that I ignored. I believe you will regret shooting the wedding. Run away!

[autofocus]

Originally Posted by bookah4311

When I look back at difficult clients, there were always warning signs that I ignored. I believe you will regret shooting the wedding. Run away!

+1 ditto on this. As I stated earlier, clients like this is like getting a sharp stick in the eye.

[Tzetsin]

As a business owner I'll give you the best piece of advice that I've ever personally recieved.

"Always bend over backwards for your customers/clients, but never forwards."

You sir, just bend forwards. Learn from it and use the experience as a good example of what NOT to do again.

[Btdown]

And I'll openly admit that I totally stole this idea from Niresangwa

I was sorta hoping he would comment on this thread. He's my favorite poster and always has great stuff to say.

[graciousness]

Originally Posted by watson13

At this quantity they got mad and told me that I was "cacophonic them off" and they would also offset the wedding enclose wood. I explained to them, that this was a vogue music photoshoot and we had united that they would exclusive get the ones they chosen (16 exclusive). After chance them kick for added 15-20 mins I united I would stretch them the new 20 pictures only if they autographed the provision stating they would not free the pictures online (as they get not been altered for produce etc) They can stay them in their personal use in a exposure medium and all. I was so frustrated that I was near to assert them "I am cancelling our diminish.

I need a drink. Now.

[graciousness]

Originally Posted by watson13

At this quantity they got mad and told me that I was "cacophonic them off" and they would also offset the wedding enclose wood. I explained to them, that this was a vogue music photoshoot and we had united that they would exclusive get the ones they chosen (16 exclusive). After chance them kick for added 15-20 mins I united I would stretch them the new 20 pictures only if they autographed the provision stating they would not free the pictures online (as they get not been altered for produce etc) They can stay them in their personal use in a exposure medium and all. I was so frustrated that I was near to assert them "I am cancelling our diminish.

Dude, what is up with you and untranslating original posts with your spammy posts???

From the original post (somewhere midway)

At this point they got mad and told me that I was "ripping them off" and they would also cancel the wedding shoot deal. I explained to them, that this was a fashion style photoshoot and we had agreed that they would only get the ones they selected (16 only). After hearing them complain for another 15-20 mins I agreed I would give them the other 20 pictures only if they signed the agreement stating they would not release the pictures online (as they have not been edited for print etc) They can keep them in their personal use in a photo album and all. I was so frustrated that I was about to tell them "I am cancelling our contract. I will not cash the check" but I didnt.

[RELum]

Originally Posted by Biomech

Just my 2p worth, but I get the feeling that because you crumbled on the price AND then crumbled on the amount of pics.... they are going to push hard when it gets to the wedding.

They went from a $500 shoot (16pics?) to $350 and 36 pics :P AND you shot for an extra 4 hours!

Let's not forget that $350 is pretty cheap! I have a wedding shoot in December and I'm happy to over shoot for them at no extra charge, I'm kind of planning on it. It's one of my £300 ($470) wedding packages.... which people berated me on for being so low end, cheap and ruining photography for the pros! lol .... for £300 they get me for 2 hours - that's £150 / $235 per hour - who's low end now beraters!?!? They are actually paying me for additional hours too.

In total, they are paying £380 for 3 hours, one 9x6 print and 20 PP'd photos on disc. That's... $600.

Anyway, I digress. Maybe review your pricing but more importantly stick to your guns people are far more willing to pay for a service from someone with a backbone and faith in their product.

That's exactly what I was thinking. You should have run when they tried to rip YOU off. A cut of 30% is huge already, but I am guessing that since you settled on $350 they probably wanted it for much less than that. You should have seen trouble coming and run. If they don't respect your original price, I would never expect them to respect the contract/deal.