From: sinan yagci [mailto:sinanyagci@hotmail.com]
Sent: Friday, October 23, 2009 10:26 am
To: Henry Posner
Subject: RE: product change request
Dear Mr. Posner,
After all your mails, my conclusion is that: BH is not a trustworthy firm cause you are refusing to understand me giving me irrelevant examples:
“I recall when Honda Motors began assembling the popular Accord in plants in the United States. Some shoppers insisted on the made-in-Japan model, under the misimpression that the same car, assembled in the USA, couldn't possibly meet the Japanese standards for quality. Aside from the aspersions this cast on the American worker's ability to produce a quality product, a popular consumer magazine tested samples of both and reported no discernable difference. They advised that American made Accords equaled Japanese-made models in every particular and that both continued to outperform American competitors from Ford and GM.”
“Likewise a car advertisement might say, "prices starting at 25,000.00; as shown, 36,000.00," because the model in the ad photo is the supercharged ultra high end leather-clad "EX" model, but the company also sells a lower priced "DX" model with manual windows, no power door locks and a sadly underpowered 4-cylinder engine.”
These two cases that you have written about in your two mails lead me to think that you might be someone who has lost his job in late GM? I have to state that if you keep on with your current understanding of customer relations your BH’s fate will be no different than GM’s.
Finally I want to let you know that I will do my best to save others not to experience same problems that I have faced with your company. Accordingly I will be posting all our exchange of mails with you and your other departments on different forums about photography and lenses. In more familiar words for you: “It’s time for a higher gear!”
Best Regards
Sinan YAĞCI
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RE: product change request
From: Henry Posner (henryp@bhphoto.com)
Sent: Fri 10/23/09 2:58 PM
To: sinan yagci (sinanyagci@hotmail.com)
You'll be relieved to know I have never worked for GM or for the auto industry in any aspect.
I'll be happy to hear from you when you've begun posting in different forums and I hope you'll let me know which forums so I can enjoy the dialogue.
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regards,
Henry Posner
Director of Corporate Communications
B&H Photo-Video, and Pro-Audio
B&H Photo Video | Digital Cameras, Camcorders