I want to share my experience with BH:
-----Original Message-----
From:
snn@ttmail.com
Sent: Sep 21, 2009 2:34:43 PM
Subject: Combine Cancel Change Order
Customer's Name: sinan yagci
Customer's Phone Number:
Order/Confirmation Number: 270085390
To whom it may concern ;
I am your usual customer from Turkey Istanbul.. I generally make my purchases trough a friend of mine who lives in USA
Named Aykut T. .. I chose the products and send him the BH links so he buys and brings them to me when he flys back to Turkey.. When I make my choises I depend on the information you display fort he products ..
Usually I do not face any problem with that but I had a problem on my last purchase ( see product link below )
Canon | EF-S 17-85mm f/4-5.6 IS USM Autofocus Lens | 9517A002BA
Canon EF-S 17-85mm f/4-5.6 IS USM Autofocus Lens for Select Digital SLR Cameras Zoom Super Wide Angle USA 449.95 $
The main reason that I chose this product was it was made in japan .. On the Picture this information is clearly seen Here is the link :
Canon EF-S 17-85mm f/4-5.6 IS USM Autofocus Lens for Select Digital SLR Cameras
BUT the product I have received was unfortunatelly MADE IN TAIWAN .. I do not prefer to use products made in China,Taiwan or Malesia especially for Lenses I purchase ..
On the same product page the same product had white box option which I didnt prefer fort he same reason
I would like you to change the Taiwan made product I have purchased with the Made in JAPAN one ....
All necessary purchase informaiton is listed below
Order No : 270085390
Reference No : 1011344193
Invoice Date : 08.24.09
Customer Code : ………
Order Date : 08.24.09
Sales Person : WB
Ship Via : UPS 2 Day Air
Item Description : Canon 17-85 mm F/4-5.6 IS EF-S (USM) Lens
SKU : CA17854IS/USA
Item Price : 559.95
I will appreciate if you could let me know the steps I should take for this change ..
Best regards
Sinan YAGCI
Istanbul , Türkiye
= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
----- Original Message -----
From: B&H Customer Service Department
To:
snn@ttmail.com
Sent: Tuesday, September 22, 2009 1:11 AM
Subject: [Norton AntiSpam] RE: Combine Cancel Change Order (#6969-146808880-5361)
The Professional´s Source
Login / Register
My Account
Track Order
Live Chat
Wish List
Please note our store hours of operation:
Sunday: 10:00AM - 6:00PM
(Customer Service until 5:00 PM)
Mon - Thu: 9:00AM - 7:00PM
(Customer Service until 6:00 PM)
Friday: 9:00AM - 2:00PM
Saturday: Closed
Our Time Zone (GMT - 05:00)
Eastern Time
Hello , my name is Sol K:
Thank you for contacting the Customer Service Department at B&H Photo Video and Pro Audio.
The pictures are for illustrative purposes only. There is no way to say that the other ones will be any different.
Please let us know if there is anything else we can assist you with.
Thank you, we appreciate your business.
Sol K
B&H Photo Video and Pro Audio
The Professional's Source.
E-Mail Customer Service Department
B&H Photo Video | Digital Cameras, Camcorders
= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
Dear Sol ;
Thank you for your prompt reply ; but this doent solve my problem at all ..
On your email you clearly indicate that "The pictures are for illustrative purposes only" but from the links below you can see two different product photos with different origin and price ..one is made in japan amd the other is made in Malesia and the one with a note (white box )
Please check the links and you will see clearly from the photos it is shown whether it is Made in Japan or Made in Malesia and you can also clearly see that the prices are diferent
I find this situation quite deceptive and I would like you or any other person in BH who is autorized to solve this situation..
Please forward me to another department or person if you are not authorized to solve this situation
Best regards
Sinan Yagci
sinanyagci@hotmail.com
LINKS :
PRODUCT 1 Made in japan
Canon | EF 70-300mm f/4-5.6 IS USM Lens | 0345B002 | B&H Photo
front view
Canon EF 70-300mm f/4-5.6 IS USM Lens
Made in Malesia
Canon | 75-300mm f/4.0-5.6 III USM Autofocus Lens | 6472A002
Canon 75-300mm f/4.0-5.6 III USM Autofocus Lens
PRODUCT 2
Canon | EF-S 17-85mm f/4-5.6 IS USM Autofocus Lens | 9517A002BA
Canon EF-S 17-85mm f/4-5.6 IS USM Autofocus Lens for Select Digital SLR Cameras Zoom Super Wide Angle USA 449.95 $
Canon EF-S 17-85mm f/4-5.6 IS USM Autofocus Lens for Select Digital SLR Cameras
Canon | EF-S 17-85mm f/4-5.6 IS USM Autofocus Lens | 9517A002BA
Canon EF-S 17-85mm f/4-5.6 IS USM Autofocus Lens for Select Digital SLR Cameras (White Box) 419 $
Canon EF-S 17-85mm f/4-5.6 IS USM Autofocus Lens for Select Digital SLR Cameras (White Box)
= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
FW: product change request
From: Henry Posner (henryp@bhphoto.com)
Sent: Fri 9/25/09 5:41 PM
To:
sinanyagci@hotmail.com (sinanyagci@hotmail.com)
First, we regret your disappointment and confusion. When we said our images are for illustrative purposes, we meant it. Likewise, when we say, "Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors," we mean that too.
Manufacturers are free to change any item's country of manufacture at their whim and they are under little if any obligation to announce such changes or share them with retailers. I also notice you're comparing US-warranted and "grey market" and "white box" products. While I cannot say this is an "apples to oranges" comparison, it is certainly a "Jonathan to Winesap" comparison and the inferences you draw are therefore flawed.
Periodically customers ask us where an item is made, or a customer might specify, "I only want the made-in _____ item, not the same item made elsewhere." Customers should know that our phone, e-mail and fax department staffers do not have access to merchandise in our warehouses and do not have information on where an item was manufactured or assembled. In our opinion, such concerns are misdirected in any case. A camera manufactured or assembled in a company-owned, company-operated and company-supervised factory which is located in a country other than that where the company is headquartered is identical to a camera (or any item we sell) manufactured in the same country as the company's headquarters. In most cases, companies move manufacturing or assembly facilities out of their home countries to save money, savings passed down the chain to the consumer in the form of more affordable cameras with more sophisticated features at lower prices. We have discerned no difference in cameras manufactured or assembled in (for instance) Korea or Thailand than in identical models assembled or manufactured in (for instance) Japan.
I recall when Honda Motors began assembling the popular Accord in plants in the United States. Some shoppers insisted on the made-in-Japan model, under the misimpression that the same car, assembled in the USA, couldn't possibly meet the Japanese standards for quality. Aside from the aspersions this cast on the American worker's ability to produce a quality product, a popular consumer magazine tested samples of both and reported no discernable difference. They advised that American made Accords equaled Japanese-made models in every particular and that both continued to outperform American competitors from Ford and GM. So it is with modern camera and video equipment.
In the February, 2000 issue, Popular Photography's the late and venerated Herbert Keppler wrote, "...the Japanese have maintained near-fanatical tight control over their 'offshore' production facilities and it's worked." He further wrote, "Having visited many Japanese factories ...as well as off-shore plants, I can report that quality is uniform no matter where the products are made." The last words? Buy the brand and model that suits your priorities, that fits your budget, that includes the features you need or want and leave the choice of where it's been put together to the people you've already decided to trust -- the designers and managers of the company producing the model you're after. Then go out and enjoy using it."
Finally, you wrote, "I find this situation quite deceptive." It is not deceptive.
-- -
regards,
Henry Posner
Director of Corporate Communications
B&H Photo-Video, and Pro-Audio
B&H Photo Video | Digital Cameras, Camcorders