this thread frightens me! i'm also a newb lol
and when she e-mailed you calling names and such, you should have just responded with something along the lines of, "I am no longer offering you any replacement or refund options. You have crossed the lines of professionalism. Here is a PDF of your contract that you signed, showing no refunds or replacements offered. If you have any further issues, please contact small claims court, and I and my contract will see you there. Good day."
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