Oh, I'm glad this thread appeared just in time for me to ask a question about what *I* think are overly picky clients.. I'm just getting started with doing engagements/weddings on the side - mostly for fun, but nevertheless for a modest fee. As in real modest fee, because I am building my wedding portfolio. I am definitely in the middle of the learning curve on how to communicate with clients effectively and what to offer to make enough money to justify the hours. I usually plan on 2-3 hrs of post processing work after an engagement session.
I offer my clients basic retouching and "artistic processing" on select 20 of images from their engagement session. This couple got their full set of images, selected the ones for additional processing, but did not have any specific instructions except for 3 images where the woman requested to correct loose strands of hair - which I did in the ones she requested. After the images were finished, resized, posted online and so on, they came back to me with more requested changes (on 9 out of 20 images). As an example, I was asked to clean up the hair in these two photos...
Frankly, I did not even notice the hair on her face when I was working on the first image (I was too busy fixing the overxposed jersey I guess!!); on the second one, I did see the separated strand it but did not think it was distracting enough to bother fixing.
I'd love to get your point of views on this.. do you think something like this needs to be fixed? is it reasonable on their behalf to expect it corrected? is it reasonable for the to expect that I would correct it even if they don't point it out? where would you draw the line if this was your client?
I'm starting to think they are too difficult to justify shooting their wedding, so I'm considering bailing out - they are not paying enough to justify extra hours of photoshop work, and I'd rather not shoot it than shoot it and get a bad review... Any opinions?