Ouch,
Well it happens to everyone. My principal job is creative design and project management, and a very few customers do actually refuse to be happy (go figure!). The best you can do is try to avoid them in the future.
Here's what I do on the rare occsion when that happens.
1) Self examination. Were my expectations realistic? Was my work good? (usually YES)
2) What is the monetary value of fighting over it? Should I just walk away? (depends on the stakes and how much my time is worth)
3) How much of it is emotional? I get REALLY mad when people pull petty BS, and it usually takes me an hour of steaming to sit back and analyze the cost/benefit of fighting. (Usually one sit down with the customer will resolve things*)
4) What did you charge them for? What did they get? ("check, check, oops, check") Be prepared to review that, repectfully, with them line by line if need be.
* One successful way of dealing with difficult customers is to sit down IN PERSON and ask them explicitly what is the exact problem, and what will make them happy. It's the way I usually close a project with a rare, but unavoidable, problem client. If you can get a reasonable and clear agreement on the spot, write it down, both of you sign it on the spot, and do exactly what is says. If you cannot agree, then you may be forced to refer to the original contract (that's exactly what a contract is for) and do only exactly what the written contract says. If there is still a dispute, that's why we have courts of law and professional arbiters.
Yes. Include a color matching statement. I personally would make it three sentences that say something like "Images will be calibrated using xx profile on xx equipment for xx reproduction. Appearance of displayed images will vary substantially depending upon lighting method and viewing media."
Can you show everyone the image(s) in dispute? You will almost certainly get really good responses here that will help with your customer closure.
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