Okay, so I had this shoot a week ago, they came over and looked at the pictures on Tuesday night, had 15 or so that they said they really liked. Here is an example, the rest are on my flickr if you want to see.
It wasn't the best shoot, circumstances weren't ideal, she was looking away in 1/3 of the shots, my camera misfocused in probably 1/4 of them, the wind was blowing hair in her face, etc. Bad bad day, I tried to postpone a few hours before when the cold front came in, I tried to tell them when they scheduled their shoot a month before that it was a bit late in the season. But they wanted it then. This is not my best shoot, but I think they are still good portraits. Apparently, according to a senior who I am really close to, this girl and her mom are not happy and her mom is going to yell at me. I am not afraid, I am just frustrated and trying to figure out how to balance good business and good customer service- what I should offer, if I should contact them first, these are my first unhappy customers and God knows small businesses can't survive bad word of mouth. If you have any insights, please share!
Kat