When they make the appt, ask the parents the age of the children and then ask if 3pm for example is a good time for the kids. And say I ask because I had this one client whose kids were so tired they had trouble keeping still and following direction. I want to make this experience as pleasant as possible.
That way the parents know b4 hand that they will have to control them and it gives you the "muscles" to say something to them when the kids do not behave.
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Pat
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