Quote:
Originally Posted by jprime84
The issue isnt about the cost of $2500. It is about customer service/quality, and possibly a poorly communicated contract. I wont know details until this weekend, but from what I have heard, her parents did not realize they would need to pay more later for the photos. This could simply be because they didnt take the time to understand the deal, or it could be because the deal was not properly communicated to them. It sounds like in this community it is common knowledge that the actual pictures cost extra, but to many people who have never hired a photog before this could be a surprise.
The point is ,for other working photographers on here; a happy client will need to know all of the details before any money is paid.
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That's very true. But having done my fair share of weddings I've found that sometimes regardless of how well you think you've explained something there is some sort of transformation that takes place during a wedding. Seemingly rational, intelligent, and friendly folk turn into just the opposite. I don't know if its the excitement that clouds their minds. Or just the unfamiliarity with the whole process. I think they often hear what they want to hear or what they have preconceived the process to be. I'm not saying the photographer bears no responsibility. I think we all need to remember that the general public has no idea what goes into shooting a wedding and they typically are new to the whole process so, even though we do it all the time, we need to remember that and explain it each time like its the first time - because it is for many.