The issue isnt about the cost of $2500. It is about customer service/quality, and possibly a poorly communicated contract. I wont know details until this weekend, but from what I have heard, her parents did not realize they would need to pay more later for the photos. This could simply be because they didnt take the time to understand the deal, or it could be because the deal was not properly communicated to them. It sounds like in this community it is common knowledge that the actual pictures cost extra, but to many people who have never hired a photog before this could be a surprise.
The point is ,for other working photographers on here; a happy client will need to know all of the details before any money is paid.
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Canon EOS (500D) T1i, PowerShot D10
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