Comments on: Photo Nose Professional by Acute Tools [REVIEW]

By: Sime

Sime — Mon, 13 Oct 2008 14:04:34 +0000

@Acute Tools – Guys, thanks for following this up!

Sime

By: Acute Tools

Acute Tools — Mon, 13 Oct 2008 14:02:55 +0000

We have received and responded to the support request for this issue Greatwaves.

By: Acute Tools

Acute Tools — Sun, 12 Oct 2008 16:08:52 +0000

Looking into it…

By: Greatwaves

Greatwaves — Sat, 11 Oct 2008 15:48:14 +0000

I used the trialversion and saw that it had appeared to recover all photo and video from my xd picture card. I paid for the pro version to get the avi files as well. When I tried to open the files in finepix and in windows viewer and then some other photo viewing software, the files show as invalid format (extensions are .jpg and .avi)

I lost the files when I used a card reader and got a message that the disc needed to be formatted to be used.

I’m hoping to hear back from Acute Tools for help..

By: Sime

Sime — Wed, 17 Sep 2008 14:44:54 +0000

And Panda AV and Mcafee

Thanks for the reassurance Acute Tools.

Sime

By: Acute Tools

Acute Tools — Wed, 17 Sep 2008 14:42:54 +0000

Hi everyone again.

Just to clarify….there is no trojan horse within Photo Nose. This is a false alarm reported by AVG.

There have historically been issues like this with AVG and they’re working on it we’re sure.

Photo Nose is safe.

It has been scanned successfully with these anti-virus programs:

Avast!
Symantec
Trend Micro

By: richard

richard — Wed, 17 Sep 2008 06:00:57 +0000

hi people from actue.

the problem as im sure ur aware is with photonose.exe which as u say AVG picks up as a “trojan horse irc/backdoor.sdbot3.cat”

By: leigh

leigh — Wed, 17 Sep 2008 03:39:05 +0000

need to come up with somethin beter than this just the feed back put me off take more time dont be in such a hury i never had those problems when ya get somethin that dosnt have trojon stuck to it let me now see ya

By: Acute Tools

Acute Tools — Wed, 17 Sep 2008 00:45:59 +0000

Hi everyone and hi Sime! The problem is with AVG and it has to do with our software licensing system. We license using Armadillo by Silicon Realms. This issue is known by AVG and effects all software using this licensing system. It has also been reported to AVG so they can address the issue in their future virus definition updates and AVG is aware that their software sometimes reports false alarms (they address this in their FAQs here http://www.grisoft.com/ww.faq.num-1203). We will post this info on our website as well. – Acute Tools

By: LORI

LORI — Tue, 16 Sep 2008 23:31:37 +0000

tells me theres a trojan virus