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EOS Utility & WIn 7 problems

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  • EOS Utility & WIn 7 problems

    So, I just upgraded my computer from Windows XP to Windows 7 and now EOS Utility isn't working properly. When I open it up only the bottom function ("Monitor Folder") isn't greyed out. It won't let me "Start Downloading Images", "Select and download images", or control "camera settings/remote shooting."

    I have uninstalled and reinstalled Canon EOS Utilities from the disk, as well as download and install the EOS Utility update from Canon.

    Anyone else have this issue, or a solution?
    Kevin
    Canon EOS 60D, Canon EOS T3i, Canon A-1, Canon AE-1 Program, Various lenses
    http://500px.com/VeritasImageryNW/photos
    http://veritasimagerynw.smugmug.com/

  • #2
    How does it act when you plug the camera into the computer, the other selections won't become useable until it detects an attached camera. I have Win 7 Pro and havent had any issues, even shooting tethered..
    Camera Stuff....nuff said

    Flickr | Fine Art America | T.A. Wilson Photography

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    • #3
      Same issues plugged in. That's how I discovered the problem. Hooked camera up and EOS Utility did not auto-play like it had before. So I opened it manually and that's when I noticed the greyed out options. Computer recognizes the camera, no prob. But Utility won't give me those top three options.

      Like I said, I had no issues with XP.

      I've even tried running it in "compatibility" mode and still not working.
      Last edited by veritasimagery; 09-22-2011, 06:27 PM.
      Kevin
      Canon EOS 60D, Canon EOS T3i, Canon A-1, Canon AE-1 Program, Various lenses
      http://500px.com/VeritasImageryNW/photos
      http://veritasimagerynw.smugmug.com/

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      • #4
        I never had that problem on my desktop but I had that problem on my laptop. I can't remember much but check your preferences once you connected your camera. I did uninstall and reinstall first before doing so.
        Meh Flickr
        meh blog

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        • #5
          Originally posted by Phoenix_Jackson View Post
          I never had that problem on my desktop but I had that problem on my laptop. I can't remember much but check your preferences once you connected your camera. I did uninstall and reinstall first before doing so.
          Did all that. Checked preferences, ran in "compatibility" mode, uninstalled/reinstalled, installed updates from Canon. Nothing has changed. Starting to really bug me.
          Kevin
          Canon EOS 60D, Canon EOS T3i, Canon A-1, Canon AE-1 Program, Various lenses
          http://500px.com/VeritasImageryNW/photos
          http://veritasimagerynw.smugmug.com/

          Comment


          • #6
            there is a patch on the cannon website that fixes the issues for windows 7, i had the similar issues

            i belive this is what you need ZoomBrowser EX Updater for Windows Vista/7
            click here

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            • #7
              Originally posted by Sloseph View Post
              there is a patch on the cannon website that fixes the issues for windows 7, i had the similar issues

              i belive this is what you need ZoomBrowser EX Updater for Windows Vista/7
              I did that as well, to no avail. I've about given up.
              Kevin
              Canon EOS 60D, Canon EOS T3i, Canon A-1, Canon AE-1 Program, Various lenses
              http://500px.com/VeritasImageryNW/photos
              http://veritasimagerynw.smugmug.com/

              Comment


              • #8
                What version of windows 7 are you running..is it an upgrade or did you do a clean install

                Found 1 possible solution..if you have a printer attached to the laptop with a USB cable unplug it then try running the software

                Also, make sure you have the latest firmware for your camera
                Last edited by digirebelva; 09-29-2011, 12:59 AM.
                Camera Stuff....nuff said

                Flickr | Fine Art America | T.A. Wilson Photography

                Comment


                • #9
                  Originally posted by digirebelva View Post
                  What version of windows 7 are you running..is it an upgrade or did you do a clean install

                  Found 1 possible solution..if you have a printer attached to the laptop with a USB cable unplug it then try running the software

                  Also, make sure you have the latest firmware for your camera
                  1. Windows 7, 64-bit. Clean install on brand new computer.

                  2. Not a laptop, a desktop tower. Occurred before printer was re-connected to new computer.

                  3. Updated Firmware, and all software from Canon.

                  Still doesn't work. I've given up on it.
                  Kevin
                  Canon EOS 60D, Canon EOS T3i, Canon A-1, Canon AE-1 Program, Various lenses
                  http://500px.com/VeritasImageryNW/photos
                  http://veritasimagerynw.smugmug.com/

                  Comment


                  • #10
                    possible win 7 fix

                    i had the same problem i tried everything and nothing helped. my last resort worked where i removed all the canon software including updates and installed just the basic utilities and DPP off the disc. (mine is 22.4) also all my drivers are microsoft from 2006. good luck

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                    • #11
                      Hi I am also having trouble with Canon EOS Utility my setup is 7D camera Windows 7 home on a laptop. I have EOS Utility Version 2.7.0.2 on the disk that came with the camera this works perfectly as do all the other canon programs i have updated all the other programs DPP, Zoombrowser etc.which work perfectly But no matter what version i update EOS Utility to 2.7.0.3 to latest version 2.10.2 NONE of them will work no matter how you install them directly from canon site or onto desktop etc. I have e-mailed Canon but all i get off them is it must be your computer or Microsoft that is at fault I have all the software running on a desktop with xp without any problems anyone got any idears ??

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                      • #12
                        Fix for the EOS Utility problem

                        Hi,

                        I just got my new 600D and installed the Canon software in my laptop. Due to some Windows problems, our support had just made a clean installation of Windows 7 (64) so it should have worked, but I suffered for the same problems as the others have described.

                        Then I got an idea, that my smart phone has a camera and the phone is connected via bluetooth to my laptop. I turned my bluetooth off and EOS Utility started to work. I have a Nokia N9 phone and I'm using Nokia Suite 3.2.100. I don't know if this a Nokia/Nokia Suite specific problem or is this a more generic one.
                        Last edited by Juha V; 05-08-2012, 05:27 PM.

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                        • #13
                          Originally posted by Juha V View Post
                          Hi,

                          I just got my new 600D and installed the Canon software in my laptop. Due to some Windows problems, our support had just made a clean installation of Windows 7 (64) so it should have worked, but I suffered for the same problems as the others have described.

                          Then I got an idea, that my smart phone has a camera and the phone is connected via bluetooth to my laptop. I turned my bluetooth off and EOS Utility started to work. I have a Nokia N9 phone and I'm using Nokia Suite 3.2.100. I don't know if this a Nokia/Nokia Suite specific problem or is this a more generic one.
                          Perhaps a more generic one? - I just found this thread, having the same problem with EOS Utility, read your above post then turned my phone off and EOS Utility was back to normal. I have a Windows Mobile phone (HTC) that was connected via ActiveSync to my PC - as soon as I broke the USB connection EOS Utility worked again.

                          Seems to me if you are having this problem, a good place to start troubleshooting would be by disconnecting any other devices attached via USB. Thanks Juha!

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                          • #14
                            Originally posted by Stylee View Post
                            Perhaps a more generic one? - I just found this thread, having the same problem with EOS Utility, read your above post then turned my phone off and EOS Utility was back to normal. I have a Windows Mobile phone (HTC) that was connected via ActiveSync to my PC - as soon as I broke the USB connection EOS Utility worked again.

                            Seems to me if you are having this problem, a good place to start troubleshooting would be by disconnecting any other devices attached via USB. Thanks Juha!
                            Wish that were the case. I have no wireless devices connected to the computer. Utilities worked great with the computer until I switched from XP to 7, then it wouldn't work. Nothing else changed. Just have learned to live with it.
                            Kevin
                            Canon EOS 60D, Canon EOS T3i, Canon A-1, Canon AE-1 Program, Various lenses
                            http://500px.com/VeritasImageryNW/photos
                            http://veritasimagerynw.smugmug.com/

                            Comment


                            • #15
                              Hello Veritas,

                              Just to be clear - my phone wasn't connected via wireless but using a USB cable.

                              Any devices connected (wired or not) to your machine could be causing a conflict.

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