What’s Your Preference?

acedrew · #91 (**permalink**) 12-01-2009, 05:42 AM

Quote:

Originally Posted by stevehurl88

I think you have done well thus far. However, if you want things to end well, I suggest seeing what her monitor is showing as far as the color, and try to make adjustments on your end to make your copies look that way. I work in a photo lab, and I saw my pictures on my personal laptop and they looked gorgeous. I brought them to the printer computer and they looked terrible. Turned out, I needed to brighten the image and turn the contrast down a lot, just to make the images look the same on their computer as they do on my computer.

This step shouldn't be necessary because you are printing to your style, you are printing them how you want them. But if it takes that step to end this on a good note, I suggest you take that step. On another note, I looked at the images on the printer computer, and they looked way too contrasty and saturated for my taste. On my laptop they look gorgeous. Perhaps that is what she saw?

Good luck,
Steve H.

Steve, she has her PC calibrated to her print processor, not likely the issue, as the lady wouldn't have ordered the prints in the first place if they had looked bad. The only thing wrong in this situation, was the customer. Good for you for sticking to your guns and telling her to buzz off.

I've had to drop a few clients over the years for issues like this... Some people just won't be happy!

Andrew Rodgers
Perfected Perspectives -- Photography by Andrew Rodgers | Andrew Rodgers (acedrew) on Twitter | Login | Facebook

Ensleygirl · #92 (**permalink**) 12-01-2009, 06:14 PM

Thanks everyone for your continued support! I am so glad that deal is done!!!

I have had many happy clients since dealing with her!!

Photoform · #93 (**permalink**) 12-01-2009, 08:31 PM

Very fun and insightful thread to read!

What did the woman end up doing after your last mail saying you were done?

Also, how was the lady during the shoot?

Ensleygirl · #94 (**permalink**) 12-01-2009, 09:20 PM

Quote:

Originally Posted by Photoform

Very fun and insightful thread to read!

What did the woman end up doing after your last mail saying you were done?

Also, how was the lady during the shoot?

I haven't heard from her again. I sent her the canvas, and she has never contacted me again.

During the shoot, she complained about the location. She had asked for a red barn, and, I delivered. But then she complained that there weren't enough leaves. It was October in Western NC; there were plenty of leaves!! Also she brought out her own Canon Rebel to shoot with, but that didn't last long. Other than that, she just bribed and threatened her kids the whole time. Overall, it was very uncomfortable to deal with her from the beginning to the end.

Photoform · #95 (**permalink**) 12-01-2009, 09:25 PM

Quote:

Originally Posted by Ensleygirl

I haven't heard from her again. I sent her the canvas, and she has never contacted me again.

During the shoot, she complained about the location. She had asked for a red barn, and, I delivered. But then she complained that there weren't enough leaves. It was October in Western NC; there were plenty of leaves!! Also she brought out her own Canon Rebel to shoot with, but that didn't last long. Other than that, she just bribed and threatened her kids the whole time. Overall, it was very uncomfortable to deal with her from the beginning to the end.

lol, I can just picture it. Sounds like an amateur's bad dream.

How many shoots had you been on prior to this?

What have you learned from this? Specifically, what will you change for future clients/shoots?

Ensleygirl · #96 (**permalink**) 12-02-2009, 12:22 AM

Quote:

Originally Posted by Photoform

lol, I can just picture it. Sounds like an amateur's bad dream.

How many shoots had you been on prior to this?

What have you learned from this? Specifically, what will you change for future clients/shoots?

She was my third client. As far as what I have changed: I am now offering the option of purchasing a proofbook or viewing their photos on my monitor. Also I am always charging a session fee! The main thing I have learned is that you cannot make everyone happy, but one unhappy client does not take away from your talent and art.

Photoform · #97 (**permalink**) 12-02-2009, 12:53 AM

Very true... and especially if you gave such discounted rates you would think people would not expect the world. But really, it sounds like this is the type of bitch who complains just to see what they can get for free.