EOS Utility & WIn 7 problems

[veritasimagery]

So, I just upgraded my computer from Windows XP to Windows 7 and now EOS Utility isn't working properly. When I open it up only the bottom function ("Monitor Folder") isn't greyed out. It won't let me "Start Downloading Images", "Select and download images", or control "camera settings/remote shooting."

I have uninstalled and reinstalled Canon EOS Utilities from the disk, as well as download and install the EOS Utility update from Canon.

Anyone else have this issue, or a solution?

[digirebelva]

How does it act when you plug the camera into the computer, the other selections won't become useable until it detects an attached camera. I have Win 7 Pro and havent had any issues, even shooting tethered..

[veritasimagery]

Same issues plugged in. That's how I discovered the problem. Hooked camera up and EOS Utility did not auto-play like it had before. So I opened it manually and that's when I noticed the greyed out options. Computer recognizes the camera, no prob. But Utility won't give me those top three options.

Like I said, I had no issues with XP.

I've even tried running it in "compatibility" mode and still not working.

[Phoenix_Jackson]

I never had that problem on my desktop but I had that problem on my laptop. I can't remember much but check your preferences once you connected your camera. I did uninstall and reinstall first before doing so.

[veritasimagery]

Originally Posted by Phoenix_Jackson

I never had that problem on my desktop but I had that problem on my laptop. I can't remember much but check your preferences once you connected your camera. I did uninstall and reinstall first before doing so.

Did all that. Checked preferences, ran in "compatibility" mode, uninstalled/reinstalled, installed updates from Canon. Nothing has changed. Starting to really bug me.

[Sloseph]

there is a patch on the cannon website that fixes the issues for windows 7, i had the similar issues

i belive this is what you need ZoomBrowser EX Updater for Windows Vista/7

[veritasimagery]

Originally Posted by Sloseph

there is a patch on the cannon website that fixes the issues for windows 7, i had the similar issues

i belive this is what you need ZoomBrowser EX Updater for Windows Vista/7

I did that as well, to no avail. I've about given up.

[digirebelva]

What version of windows 7 are you running..is it an upgrade or did you do a clean install

Found 1 possible solution..if you have a printer attached to the laptop with a USB cable unplug it then try running the software

Also, make sure you have the latest firmware for your camera

[veritasimagery]

Originally Posted by digirebelva

What version of windows 7 are you running..is it an upgrade or did you do a clean install

Found 1 possible solution..if you have a printer attached to the laptop with a USB cable unplug it then try running the software

Also, make sure you have the latest firmware for your camera

1. Windows 7, 64-bit. Clean install on brand new computer.

2. Not a laptop, a desktop tower. Occurred before printer was re-connected to new computer.

3. Updated Firmware, and all software from Canon.

Still doesn't work. I've given up on it.

[jlbarnhouse]

i had the same problem i tried everything and nothing helped. my last resort worked where i removed all the canon software including updates and installed just the basic utilities and DPP off the disc. (mine is 22.4) also all my drivers are microsoft from 2006. good luck