[Saralonde]

Sometimes making the customer happy is the best idea, even if you don't make any money on the deal. Your reputation can be worth more. Everyone is right about an unhappy customer telling people you did not do a good job. All you need is your name to come up in a causal conversation and someone saying, "Well I heard so-and-so was not happy with the job she did." Would you want to go to a photographer with even the slightest hint that they didn't do a good job? Competition out there can be tough.

You have some nice shots on your flickrsite. Lauren may be right about it being a body image thing. Some people expect to be Heidi Klum in the finished shot.

Just make sure from now on you never show them anything unless it's your best. I'm not sure the one at the top of this thread is the best in the set from what I see on flickr.

I think Kodiakstar's idea of asking "What can I do to make you happy?" is a good one. They may surprise you (in a good way!).