Take my comments for the .02c they are worth, since I do not sell my work, or ever plan on doing so.
Should they complain, I suggest you schedule a time to meet with them face to face. Over the phone, it is easy to get worked up and yell, and would be seen as you taking time out of your day to make things right for them.
First, ask them what they are not happy about, take notes if you need to. While it may be done in anger, you can learn a lot from the customers side of why they are not happy.
Then rather then offering them the horse, buggy, and all the goods, ask them "What can I do to make you happy?"
Maybe it will be such that you only have to give them a couple of free prints, or do some additional post work. But in that case you are catering to their needs directly, so in the end they can say that you took time to find out what they wanted, and made it right for them. It gives them that feeling that they are special as customers, and not just another job.
Again. Just my .02c
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