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Old 11-14-2008, 08:13 PM
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NobleEagle NobleEagle is offline
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Join Date: May 2008
Location: Florida
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Kat,
I don't know if you gave them any of the digital copies or not. However, I personally would offer to do the shoot over and specify that they must heed the warnings of the weather conditions, time of day (if the reshoot is to be outside) and any others you may advise them of. And give it to them in writing and get them to sign it. The reshoot should show an attempt to satisfy the client especially when they already know what fees are involved.

Just remember, you can't make everyone happy but sometimes you have to go above and beyond if necessary. At least if they aren't happy with the reshoot, you made an attempt to correct what they saw a a problem. Some people are not reasonable and can't be satisfied.

Just my 2¢
Paul

P.S. The one I see isn't bad at all (nice work)...How many were they expecting from the shoot? (You said you had about 15 that were good).
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