Ask if they would like to reschedule for a time when they children will be better behaved. And let them reschedule for free the first time. If the parents refuse, then let them know that if the kids don't start behaving then you will end the photoshoot and will not be providing a refund.
It's not your job to control the behavior of the kids. And if they're making it impossible for you to do your job, then there's no way the parents will be happy with the shots.
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Canon Rebel XT or Nikon Coolpix L3. Flickr | The Photo Blog | Radio | Blog
If you're going to edit, please make your edit private. I don't want my stuff floating around in other people's photostreams.
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