Quote:
Originally Posted by laurenfitz
I'm with you 100%. But it's hard for me to have the guts to say, "look, you are going to be very unhappy with these pictures if you don't control your children." I tell people that I block off 2 hours for their session. If they only have 45 minutes and expect me to get good shots when their kids are defiant, I don't think I should take the blame for that.
I know the customer is always right, but how do I deal with this when mom says she hates the pictures?
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In my line of work I have no problem telling the parents that their children are little monsters.
The simple question, "Is this how you want your kids to behave? How about when they are older? Is this good behavior as an adult?" usually gets good results
You shouldn't take the blame for it, it's their kids, they should blame themselves for not getting their kids in line for the pictures.
Oh, and one last thing... The customer does not always have to be right. I've asked plenty of unruly little ankle biters to leave my office because i need to "talk" with the parents.